ck44game Privacy Policy

We collect various types of personal information during registration, transactions, and gaming activity on the ck44game platform. This data collection process is fully transparent and carried out with the user's consent.

1.1 Directly Collected Information

When you create an account or use services on ck44game, we collect the following information:

• Full name and date of birth
• Valid email address
• Mobile number (for bKash, Nagad, Rocket verification)
• National ID card or passport details (for KYC verification)
• Payment method details — bKash, Nagad, Rocket, or bank account number
• Residential address

1.2 Automatically Collected Information

Some information is automatically recorded through technical means while you use the platform:

• IP address and device type
• Browser version and operating system
• Login and logout times
• Game history, bet amounts, and results
• Deposit and withdrawal transaction records
• Session duration and click behaviour

ck44game uses your personal information only for specific and legitimate purposes. No data is sold to advertising or commercial third parties.

2.1 Service Operation and Improvement

• Account creation, verification, and management
• Transaction processing and financial record keeping
• Bonus and reward distribution process
• Technical development of the platform and bug fixes

2.2 Security and Compliance

• Detecting and preventing fraudulent activity
• Completing KYC (Know Your Customer) verification
• Complying with Anti-Money Laundering (AML) policy
• Account protection and prevention of unauthorised access

2.3 User Support and Communication

• Providing 24/7 live chat support
• Resolving technical issues via email
• Notifications of important policy changes
• Transaction confirmation messages

2.4 Responsible Gaming

• Monitoring gaming behaviour and assessing risk
• Advising on deposit limits or self-exclusion when needed
• Helping identify problematic gaming patterns

ck44game takes the highest technical measures to protect your personal information. Our servers and databases are encrypted and undergo regular security audits.

3.1 Technical Security Measures

• 256-bit SSL/TLS encryption — all data transmissions are secured
• Database encryption — stored data remains in an encoded state
• Firewall and anti-DDoS protection
• Two-Factor Authentication option
• Regular penetration testing and security reviews

3.2 Data Retention Period

We retain your information only for as long as necessary. All data is kept secure while your account is active. After account closure, certain records are retained for the minimum period required under applicable financial and legal regulations. Once that period expires, the data is securely deleted.

ck44game never sells or rents your personal information. However, limited data may be shared with certain trusted partners to operate specific services.

4.1 Service Partners

• Payment Processors: bKash, Nagad, Rocket, and banking partners receive only the information necessary to verify transactions — not your full personal profile.
• Game Providers: Game suppliers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe process session data for the purpose of running games.
• Technology Services: Cloud hosting and cybersecurity providers maintain the infrastructure.

4.2 Legal Obligations

If disclosure of any information is required to comply with a court order, regulatory authority directive, or applicable law, ck44game will meet that obligation. In such cases, we will make every effort to notify the user where legally permitted to do so.

4.3 International Data Transfers

Our technical infrastructure may operate on servers located in different countries. International data protection standards are followed for any data transfers, and appropriate agreements and security measures are ensured.

Cookies and similar technologies are used on the ck44game website. They help improve your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions, security tokens, and form data — these are required to keep the platform operational.
• Functionality Cookies: Remember language preferences, game settings, and interface customisation.
• Analytics Cookies: Used to review which parts of the platform are used most, helping to improve the service.

5.2 Cookie Controls

You can control or reject cookies from your browser settings. However, disabling essential cookies may cause certain key features of ck44game — such as login and payment processes — to not work correctly.

ck44game respects each user's rights regarding their data. You may contact our support team to exercise any of the rights listed below.

6.1 Right to Access Information

You may request a copy of the information ck44game holds about you at any time. We will provide this information within a reasonable timeframe.

6.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you may request that it be corrected. In some cases, changing certain details after KYC verification has been completed may require additional documentation.

6.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, financial transaction records and information retained due to legal obligations may not be deletable before the specified retention period ends.

6.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. To do so, email the support team or let us know via live chat. However, transaction-related notifications cannot be turned off, as they are essential for account security.

6.5 Right to Data Portability

You may request that your data be exported in a structured, machine-readable format that can be transferred to another platform.

If you wish to stop using ck44game and permanently close your account, please notify our support team.

7.1 Account Closure Process

1. Submit an account closure request via live chat or email.
2. Provide the required information for identity verification.
3. Complete the withdrawal of any pending balance.
4. Once the request is approved, the account will be deactivated.

7.2 Data Retention Rules

Even after account closure, financial transaction records, KYC documents, and security-related logs are retained for a specified period in accordance with applicable law. Once that period expires, the data is destroyed by secure means.

ck44game strictly prohibits persons under the age of 21 from using its services. This platform is intended solely for individuals aged 21 or above.

Age verification is mandatory at the time of registration. If a person creates an account by providing a false age and it is later proven that they are under 21, the account will be closed immediately and all balances will be forfeited.

We do not knowingly collect or store any information from minors. If such information has been collected inadvertently, it will be deleted without delay.

ck44game reserves the right to update this privacy policy periodically in response to business needs, technological changes, or legal obligations.

If any significant changes are made, we will send a notification to the registered email address and communicate this clearly on the website. The date of the change will always be noted at the top of this page.

If you continue using the platform after a revised policy is published, you are considered to have accepted those changes. If you object to any part of the policy, you have the right to close your account.

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact our support team:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

We typically respond to all data protection requests within business days. For urgent security matters, please contact us via live chat.